About Pickup Rescue: Pickup Rescue is a missed-call text-back service for independent plumbing businesses in Utah, run by Joseph Overson (sole proprietor) in Parowan, Utah. When a customer calls a participating plumbing business and the call goes unanswered, Pickup Rescue sends that caller one text on the business's behalf asking how it can help, and alerts the plumber. We do not send marketing messages.
Most people who reach a plumber's voicemail don't leave a message. They call the next name on the list. Pickup Rescue texts them for you, asks what's wrong, and sends you the details.
For independent plumbing companies in Utah. Set up for you. You keep your number. No contract.
One setup call. After that it runs in the background.
You're under a sink or on a roof. The call forwards to your Pickup Rescue number only when you don't answer or you're busy.
The caller is asked what's going on and whether it's urgent. You get their number and their reply on your cell, with urgent ones flagged.
Reply from your own phone. If you haven't, you get a reminder at 15 minutes, and the caller gets one short "still working on it" text at 45.
Evenings and weekends get a different message, and urgent ones are flagged so you decide whether to roll.
Missed calls, texts sent, replies, urgent ones, and an estimated value of the jobs recovered. It's labeled as an estimate, not revenue.
It only texts people who just called you. No marketing, no lists. If anyone replies STOP, they're never texted again.
Fair question. Here's the honest answer.
| Voicemail | Text-back | |
|---|---|---|
| Does the caller have to do anything? | Yes. Only about 1 in 4 callers leaves a message (20 to 28%).1 | No. A text lands on their screen in seconds. |
| What happens next? | Many call the next plumber on the list while you're busy. | One study of 14,354 missed calls at 192 home-service businesses found about 1 in 3 replied, and most replies came within 5 minutes.2 |
| Cost | Free | $97 to $197 a month |
1 Clockwork missed-call research. 2 99calls study. Both come from companies that sell call-handling tools, so treat the numbers as optimistic. Your results will differ.
No contract. Cancel any time.
+ $150 one-time setup. Price locked for 12 months.
+ $250 one-time setup.
Yes. Customers keep calling the number they know. Your phone forwards calls only when you don't answer or are busy.
About 20 minutes of your time: your cell number, your business name, OK on the wording, and turning on "forward if no answer or busy." I give you the exact code for your carrier and test it with you.
A separate number. The first text says "save this number." You answer by texting the caller from your own phone, or by just calling them.
Landlines and some VoIP systems need a different forwarding setup, and a landline caller can't receive texts. I'll tell you plainly before you pay for anything.
It only replies to people who just called your number, it identifies your business, and it honors STOP immediately. It never sends marketing messages.
Joseph Overson, in Parowan, Utah. This is a small, new service, and the first three shops get the founding price. I'm happy to show you the demo before you decide anything.
Email me and say "pilot," or call the demo line and let it ring to see what a customer would see.
Email Joseph: joseph@pickuprescue.com
Demo line: (833) 980-1439 (call it and let it ring, then watch your phone)
Prefer not to hear from me? Reply "no" to any email and I won't contact you again.
Opt-in: If you call a business using Pickup Rescue and the call is missed, you'll get a text back about your call.
Texts identify the plumbing business you called and are sent by Pickup Rescue on its behalf. You'll get a reply about your missed call and possibly one follow-up. No marketing. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help. Mobile information and SMS consent are never shared or sold to third parties for marketing. See our SMS Terms and Privacy Policy.